Queens Park Arts Centre
Information and Protocols for September 2020 Re-opening

We very much look forward to welcoming people back to QPAC in September and encourage careful reading of the following information so you know what to expect and have an enjoyable visit.

We have implemented new protocols and improvements to the site to keep everyone safe. It is everyone’s responsibility to follow our protocols to ensure the Centre can continue running workshops and activities, and we thank you for your support.

Protocols once the building is re-open to the General Public

No-one should come to QPAC if they are ill, or have any Covid-19 symptoms. No-one should come to QPAC if they have been in close contact with, or are living with someone who has Covid-19, Covid-19 symptoms or in the process of waiting for a test result for Covid-19

Everyone should adhere to the Government’s social distancing requirements and social distancing is to be maintained in all areas of the site.

Staff will be on hand to welcome, advise and assist visitors as necessary.

We ask attendees to wash their hands for the required 20 seconds prior to arrival, use the hand sanitizer available on site, and bring their own sanitizer which can be regularly applied.

Whilst in the building, customer-facing staff and QPAC tutors will wear face coverings (these may be visors, face coverings or face masks) unless they are behind the Perspex screen at reception, in which case wearing these will be at their own discretion.

It is recognized that face coverings provide some degree of protection to others, therefore in order to help protect our community, we request that all attendees wear face coverings (unless they are exempted as per the Government guidelines) of the type which adhere to Government advice when visiting/attending QPAC. Attendees should keep their face coverings on whilst in QPAC at all times, unless exempt.

Increased cleaning of the site will take place, paying particular attention to high touch areas.

A one-way flow throughout the building has been introduced, using directional signage.

‘One Person at a Time’ signs have been placed on the doors to the toilets.

The Coffee Bar will be closed for the time being to mitigate additional risk.

Social distancing is not necessary during emergencies such as fire evacuations, as it would be unsafe to insist on it. However, anyone assisting another person during an evacuation should pay particular attention to hygiene measures as soon as is practicable after the evacuation.

QPAC staff will follow protocols when dealing with any First Aid incidents to ensure their own safety and those in the vicinity, as well as the patient requiring First Aid.

Specific Weekly workshop information

Please read this information carefully. We appreciate that this is a significant change from our previous working practice but feel it is necessary in the circumstances:

All workshop attendees are now required to take out membership with QPAC. Workshops (including tutored and non tutored sessions) can only be booked in advance by members. This is so that we know who is in the building, can limit the numbers at any one time, maintain social distancing, and comply with track-and-trace if necessary.

Workshops and memberships can be booked online or over the phone. QPAC’s membership is kept to a pricing level to encourage ‘Arts for All’. QPAC Membership fees are important because they will help the Centre – which is a charity with modest resources – to continue operations during what continues to be a very challenging period. However, our commitment to ‘Arts for All’ is undiminished. We have no wish to exclude any attendees who find the one-off membership fee unaffordable. If you are in genuine financial need please do contact a member of the staff to discuss how the payments may be staggered or reduced.

Workshops and memberships go on sale from 24 August 2020. Bookings will close at 5pm on the previous working day to the date of the workshop. You can pre-pay for any number of sessions during the first half-term of the season. Activities run by partner organizations / hirers will have their own pre-booking arrangements.

Workshop start-times will be staggered to avoid crowds / queues at ‘pinch points’ (e.g. reception). The duration of some workshops has been altered to reflect that they will – for the time being – not include a coffee break.

‘Artisan’ is open for those attending workshops and you may browse the items one at a time.

Workshops will take place in well-ventilated studios, which have been configured to adhere to social distancing rules with floor markings clearly outlining where people should sit/stand.

Workshop attenders are responsible for sanitizing any shared tools/equipment, as well as their own workspace prior to and after their session. Cleaning products will be available in each studio. QPAC tutors will check workshop attenders do this, and sanitize tools/equipment before leaving.

Ventilation will be maximized in each studio. Doors will remain open to reduce the need to touch handles. Where doors must be closed (i.e. for noise) sanitization units will be provided to clean handles. Most studios have hand-washing facilities. Those without will be stocked with sanitizer.

Please Note

These protocols have been implemented to protect everyone who knows and loves QPAC, wants to attend Centre activities, and keep safe. It is the responsibility of everyone to adhere to them.

We appreciate these protocols are quite different from our previous operation and we hope our longstanding supporters and attendees appreciate the necessity determining the changes. Your support is key to us safeguarding this amazing community facility for future generations to enjoy.

We acknowledge these are extraordinary times. Please be considerate and do not put our staff and fellow members in jeopardy.

We also recognize that until a vaccine is in place, COVID-19 remains a potential threat to the General Public and, despite QPAC’s best efforts to mitigate risks, there may be circumstances outside any venue or organization’s control when someone unknowingly enters a building with COVID-19. As everyone’s response to COVID-19 is different, it must therefore be the responsibility of the individual attending QPAC (or indeed any organization) to take that decision to attend. QPAC cannot be held responsible for that decision, and individuals must assess and weigh up their own individual health and take relevant medical advice from professionals before deciding whether to attend.

The protocols above have been drawn up by the Artistic Director and Board of Directors and we feel they reflect both common sense and mitigation of risk. However, it is recognized that the situation is fluid. Government advice may change and we reserve the right to amend and implement updated QPAC protocols as necessary.

We hope this is comprehensive so that you can see the measures we have put in place to keep you as safe as we can, and reassure you so that you can make an informed choice. If you have any further queries please email info@qpc.org or telephone 01296 424332 to talk to one of the team.

Click and Collect

We aim to continue our online courses alongside on-site workshops. With regard to our ‘click and collect’ service, QPAC staff will continue to follow the specific procedures outlined on our website.

QPAC’s 1st Aid Protocols

Our duty of care means we will assist you with any First Aid required on site. However, in light of COVID-19 it is necessary to protect our staff and the general public from cross-contamination, particularly if general public are in the vicinity of the person requiring First Aid. Therefore, the following new procedures have been adopted for QPAC’s First Aid-trained staff:

- We will maintain social distancing. For any minor first aid incidents, we will provide the necessary supplies / guidance and encourage the patient to apply them.

Staff will wear PPE when administering First Aid. This includes mask, apron, surgical gloves, visor. Any bystanders must be cleared immediately.

No one should come to the Centre if they have symptoms of COVID-19. If someone ignores that advice and then requires First Aid staff will use a remote thermometer to measure their temperature. If the reading exceeds 37.8 degrees Celsius, the patient must leave the premises immediately and will be advised to go home and call 111.

If there is a major First Aid incident, staff will call 999. If CPR is required, the patient’s face will be covered to ensure no cross contamination, only chest compressions will be given.


COVID-19 Risk Assessment

Click here to download the Centre's dedicated risk assessment for re-opening. If you would like a copy via email please contact us at info@qpc.org.